Your Privacy, Our Commitment
We believe in radical transparency about how we collect, use, and protect your data. This document explains everything clearly — no legal jargon, no hidden clauses.
We never sell your data
FittMeter does not sell, rent, or trade your personal data to any third party for advertising or marketing purposes — period.
Information We Collect
Account Information
When you register on FittMeter, we collect your name, email address, phone number, gender, date of birth, and role (Member, Gym Owner, Trainer, or Seller). This information is required to create and manage your account.
Health & Fitness Data
To personalise your fitness experience, we may collect voluntary body metrics such as weight, height, age, and fitness goals. This data is stored securely and used solely to power your membership dashboard and progress tracking features. We never sell health data.
Gym & Membership Data
For Gym Owners: gym name, location, contact details, and subscription plan. For Members: membership plan details, start/end dates, fee payment status, and attendance check-in logs. For Trainers: shift schedules, leave records, and assignment data.
Attendance & Check-in Logs
When you check in to your gym via QR code, NFC, or manual entry, we record the check-in timestamp and method. This data is visible to your gym owner/trainer for attendance management. Logs are retained for up to 2 years.
Store & Payment Data
When you make a purchase through the FittMeter marketplace, we collect your shipping address, order details, and a payment reference ID from Razorpay. We do not store full card numbers, CVV, or UPI PINs — these are handled entirely by Razorpay's PCI-DSS Level 1 certified infrastructure.
Device & Analytics Data
We collect anonymised usage analytics (screens visited, features used, session duration, device type) to improve the platform. Push notification tokens are collected solely to deliver in-app alerts relevant to your account.
Profile Photos
If you upload a profile photo, it is stored securely in our cloud storage (Cloudinary). It is visible only to you, your gym owner, and assigned trainers. You can delete it at any time from your profile settings.
How We Use Your Information
- Provide, operate, and improve the FittMeter platform and mobile application
- Process gym membership fees, store orders, and platform payouts
- Send transactional notifications (check-in confirmations, payment receipts, order updates)
- Enable gym owners and trainers to manage their members and schedules
- Generate anonymised platform-wide analytics to improve service quality
- Comply with legal obligations including GST filings and the DPDP Act, 2023
- Prevent fraud, abuse, and unauthorised access to the platform
Data Sharing & Third Parties
FittMeter does not sell your personal data to third parties. We share your data only in the following circumstances:
- Razorpay (payment processing) — receives billing information to process payments
- Shiprocket (logistics) — receives shipping address for store order deliveries
- Expo / Firebase (push notifications) — receives device tokens to deliver alerts
- Cloudinary (media storage) — stores profile photos and gym images
- Your Gym Owner / Trainer — receives your attendance, membership, and contact details to manage your fitness journey
- Law enforcement or regulatory authorities — when required by law or court order
All third-party partners are contractually obligated to protect your data and may only use it for the specific purpose for which it was shared.
Data Storage & Security
FittMeter stores all user data on secured servers hosted on Railway.app and Supabase (PostgreSQL). We implement the following security measures:
- TLS 1.3 encryption for all data in transit
- AES-256 encryption for sensitive data at rest
- Role-based access controls (RBAC) so only authorised roles can access relevant data
- Regular security audits and penetration testing
- JWT-based authentication with short-lived access tokens
- OTP-verified email and phone for registration and account changes
Your Rights & Data Control
Under the DPDP Act, 2023 (India) and applicable privacy regulations, you have the following rights:
- Right of Access — Request a copy of all personal data we hold about you
- Right of Correction — Request correction of inaccurate or outdated data
- Right of Erasure — Request deletion of your account and associated data (processed within 7 business days)
- Right to Withdraw Consent — Opt out of non-essential communications at any time
- Right to Grievance Redressal — Lodge a complaint with our Data Protection Officer
To exercise any of these rights, contact us at privacy@fittmeter.com or use the Remove Account page.
Cookies & Analytics
FittMeter uses minimal, privacy-respecting cookies:
- Strictly necessary cookies: Session management and authentication tokens
- Analytics cookies: Google Analytics (anonymised) for web traffic insights — you may opt out via browser settings
- No advertising or tracking cookies are used
We do not use cross-site tracking or retargeting ad networks.
Children's Privacy
FittMeter is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. Users between 13–18 must have parental consent to use the platform. If you believe a child has provided us with personal information, please contact us immediately at privacy@fittmeter.com and we will delete it promptly.
Changes to This Policy
FittMeter may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or new features. When we make material changes, we will notify you via in-app notification and/or email at least 7 days before the changes take effect. Continued use of the platform after changes are effective constitutes acceptance of the updated policy. The "Last Updated" date at the top of this page reflects the most recent revision.
Contact & Grievances
For any privacy-related questions, data requests, or grievances, contact our Data Protection Officer:
Grievance Officer — FittMeter Technologies Pvt. Ltd.
Privacy inquiries: privacy@fittmeter.com
General support: support@fittmeter.com
FittMeter Technologies Pvt. Ltd., India
We aim to respond to all privacy requests within 7 business days.
Have questions about your data?
Our team is here to help with any privacy concerns. We respond to all requests within 7 business days.