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Frequently Asked Questions
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We're here to help. Browse the FAQ or submit a support ticket and our team will get back to you promptly.
| Priority | Issue Type | Response Time |
|---|---|---|
| P0 | Platform / Payment down | 30 minutes |
| P1 | Payment failure or data loss | 2 hours |
| P2 | Feature broken or inaccessible | 24 hours |
| P3 | UX issue or general question | 48 hours |
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